What happens if I get disconnected?
If a Player is disconnected from the system during tournament play, the following rules apply:
- If a Player is disconnected during the play of a hand and have placed a bet, they have thirty seconds to reconnect. If they do not reconnect within thirty seconds, the following happens:
- If the Player can check, their hand is automatically checked.
- If the Player does not qualify to check their hand, or be considered All-In, their hand automatically folds.
- Players that are disconnected and fail to return to the tournament are blinded-off. They should try to log back in again as soon as possible. They will still be seated at their table and will be check/folded until they return.
- If there is an issue on the gaming server preventing the completion of a game, the game play for the current hand is cancelled. And the player balance for the table is returned to its state at the start of the hand.
- If during a cash game, a player is disconnected, the player will automatically be sat out until he returns and chooses to post blinds again. The player will not post any blinds during this period. If the player stays sitting out for more than 7 minutes, they will be removed from the table and the amount remaining in their stack will be returned to the player’s balance. This will happen even in the situation when a forced log-out takes place due session time limits set by the player.