The video stream keeps freezing. What to do?
- The speed of your Internet connection has an influence on the quality of the video stream. The live casino product is optimised to run on a broadband Internet connection, so we do not recommend playing using a slower connection.
- If you are using a broadband connection and keep experiencing streaming issues, you can try to improve the quality of the video stream by closing other windows or programs running in the background on the device, reduce the screen resolution from the game´s menu, or resize your browser window to be smaller.
- If you are still experiencing issues, please contact out Customer Support Team.
The video stream keeps freezing. What to do?
- The speed of your Internet connection has an influence on the quality of the video stream. The live casino product is optimised to run on a broadband Internet connection, so we do not recommend playing using a slower connection.
- If you are using a broadband connection and keep experiencing streaming issues, you can try to improve the quality of the video stream by closing other windows or programs running in the background on the device, reduce the screen resolution from the game´s menu, or resize your browser window to be smaller.
- If you are still experiencing issues, please contact out Customer Support Team.
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