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General General ▼
Article Image Where can I find information on how to become a Betsson Group Affiliate?
Article Image What is the minimum age to register an account?
Article Image How do I make a formal complaint?
Article Image Where can I find the Game Rules?
Article Image Where can I find the Terms & Conditions?
Article Image what is betsson
Account Account ▼
Article Image How do I join Betsson?
Article Image What currencies does Betsson support?
Article Image I'm unable to create an account, what's wrong?
Article Image I can't login to my account, why?
Article Image I've forgotten my password, how do I get a new one?
Article Image How can I change my registered e-mail address?
Article Image Where can I see and edit my account details?
Article Image How do I turn off my subscription to newsletters and promotions?
Article Image How do I close my account?
Article Image Can I have more than one account?
Article Image I had funds deducted due to inactivity, why?
Withdrawals Withdrawals ▼
Article Image How do I request a withdrawal?
Article Image I have requested a withdrawal, when will I receive my money?
Article Image How do I cancel my withdrawal?
Article Image Why was my withdrawal cancelled?
Article Image Why hasn't my withdrawal reached my bank account?
Article Image Can I lock my withdrawal so I can't cancel it?
Article Image Why can't I withdraw my bonus?
Article Image Can I request a withdrawal to a payment method that's not in my name?
Article Image Why am I unable to withdraw my winnings or balance?
Article Image What is IBAN/SWIFT
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Slot Games & Live Casino Slot Games & Live Casino ▼
Article Image Can I trust your online casino?
Article Image Can I try the casino games without real money?
Article Image What is 'Return to Player'?
Article Image What is 'Return to Player'?
Article Image Where can I check my casino game history?
Article Image Can I change the screen´s resolution for casino slot machine games?
Article Image How do I set up the 'auto-play' in the casino slot machines?
Article Image Where can I find the game rules?
Article Image Where is the live casino broadcast from?
Article Image Where can I find the bet limits for live casino games?
Article Image Slot Games Glossary
Sportsbook Sportsbook ▼
Article Image How do I place a bet?
Article Image Am I able to cancel a bet?
Article Image What is the minimum bet?
Article Image What kind of bets can I place?
Article Image When will my bet be settled?
Article Image Where can I see my open bets?
Article Image Where can I find Bet History?
Article Image How do I check the outcome of my bet?
Article Image Where can I find Rules for the Sportsbook?
Article Image Can I change the way odds are displayed?
Article Image My bet was settled incorrectly, what can I do?
Article Image When will I receive my winnings into my account?
Article Image What is the maximum payout a player can receive?
Article Image I have made a duplicate bet by mistake. What can I do?
Article Image Can I bet on horse racing?
Article Image What is e-Sports?
Article Image What are Void Bets?
Article Image What happens to my bet if an event is postponed?
Article Image In what instances are bets cancelled?
Article Image Where can I see the games/events starting soon?
Article Image Why can I not view the live streaming?
Article Image What is the delay of the sports live betting stream?
Article Image What happens if one of the selections in my accumulator is voided?
Article Image What happens to my bet when a tennis player retires from the match?
Article Image Sportsbook Glossary
Article Image My team won after extra time/penalties, but my bet is lost, why?
Article Image What is the European Handicap?
Article Image What is 'Cashout' and how do I use it?
Article Image When is 'Cashout' available?
Article Image Can I Cashout only part of my bet?
Article Image Why is my Cashout Request being declined?
Article Image Can I combine my cashed out wagers with promotions?
Article Image Will I be taxed on cashed out bets?
Article Image Do pending bets count towards sportsbook bonus wagering?
Article Image What is the 'Bet Builder'?
Article Image What is a Free/Risk Free Bet, and how do I use it?
Horse Racing Horse Racing ▼
Article Image How can I contact Betsson regarding horse racing?
Article Image What is Gallop?
Article Image What is Trot?
Article Image Which betting types do you offer?
Article Image Types of races
Article Image What is Head to Head?
Article Image What is Starting Price (SP)?
Article Image What is Tote Betting?
Article Image My bet got refunded. Why?
Article Image How does the fixed-odds work?
Article Image How does the Starting Prices odds work?
Article Image What happens if there is a non-runner?
Article Image What is a dead heat in horse racing?
Article Image What is a Co-favourite?
Article Image What is Futures/Ante-post bets?
Article Image What do you mean with the term ‘Banker’?
Article Image What is Rule 4?
Article Image What are the deductions of Rule 4?
Article Image Understanding your Rule 4 deduction
Article Image What kind of special bets do you offer?
Article Image How does the Winning Distance market work?
Article Image Coupled Runners, what does that mean?
Article Image How does the Favourites Index markets work?
Article Image How does the Number of Wins markets work?
Article Image How does the Trainer Champion/Jockey Champion markets work?
Article Image What happens in the event of a walkover?
Article Image What is Multiples and how does it work?
Article Image Can I view the livestream?
Article Image What happens in the event of abandoned races?
Article Image What happens with my bet in the event of Re-run Races?
Article Image What happens when there is a change of conditions?
Article Image Glossary A-C
Article Image Glossary D-F
Article Image Glossary G-J
Article Image Glossary L-O
Article Image Glossary P–Y
Article Image Where can I find the Horse Racing rules?
Article Image Where can I find my horse racing bet history?
Article Image Where can I see upcoming horse races?
Article Image How do I add a horse to my personal favourites list and what will happen when I do so?
Article Image Where do I find the live streams?
Article Image Greyhound Bets
Poker Poker ▼
Article Image How does the single poker wallet and currency exchange rate work?
Article Image What poker games do you offer?
Article Image Can I upload my own picture as my poker avatar?
Article Image Can I change the language in my Poker lobby?
Article Image Can I change my poker alias?
Article Image Where can I see my poker hand/game history?
Article Image What are buy-ins and entry fees?
Article Image What is rake?
Article Image What are the iPoker rake limits?
Article Image I got an error message saying that I have exceeded my Poker Loss Limit. What to do?
Article Image I observed two (or more) players colluding or chip dumping. How do I report this?
Article Image What is speed poker?
Article Image What is the Twister Poker?
Article Image What is the Age of the Gods Twister poker?
Article Image What is Wild Twister?
Article Image What happens if I get kicked out of the poker table?
Article Image What happens if I get disconnected?
Article Image What happens if a tournament is interrupted?
Promotions & Bonuses Promotions & Bonuses ▼
Article Image Is there a Welcome Offer for new players?
Article Image How do bonuses work?
Article Image How do I activate a bonus?
Article Image How do I cancel an active bonus?
Article Image How can I use Free Spins?
Article Image Where can I view bonuses and promotions that are available for me?
Article Image What is Wagering?
Article Image Where can I check the wagering progress of my bonus?
Article Image Where can I find the requirements for any bonus or promotion offer?
Article Image What are the different wagering contribution factors of casino games?
Article Image What is a Free/Risk Free Bet, and how do I use it?
Technical Technical ▼
Article Image The video stream keeps freezing. What to do?
Article Image What happens if I lose connection during a live casino table game?
Article Image How do I check my balance?
Article Image Do you have a smartphone app?
Article Image Is there a specific web browser that you recommend?
Article Image How do I clear cookies and cache?
Article Image Casino games are loading slow, why?
Article Image I cannot open a game, what's wrong?
Article Image What happens if I lose my Internet connection while playing a slot machine?
Article Image An error or other technical issue occurred in a casino game while playing. What to do?
Article Image What happens if I receive a call whilst playing in the casino?
Responsible Gaming Responsible Gaming ▼
Article Image Responsible Gaming Information
Article Image What types of limits are available?
Article Image Reality Check
Article Image Deposit Limits
Article Image Time Out
Article Image Self Exclusion
Article Image Urgent Matters
Article Image Self-Assessment Test
Security & Licenses Security & Licenses ▼
Article Image Is my money safe at Betsson?
Article Image Is my data secure?
Article Image Where are you licensed?
Payment Methods Payment Methods ▼
Article Image Deposit Methods
Article Image Withdrawal Methods
Cookies Setting Cookies Setting ▼
Football Tournaments FAQs Football Tournaments FAQs ▼
Article Image How do I place a bet?
Article Image When will my bet be settled?
Article Image Where can I see my open bets?
Article Image Where can I find Bet History?
Article Image Where can I find Rules for the Sportsbook?
Article Image Can I change the way odds are displayed?
Article Image My bet was settled incorrectly, what can I do?
Article Image My team won after extra time/penalties, but my bet is lost, why?
Article Image What is a Free/Risk Free Bet, and how do I use it?
Article Image How do I find Euro/Copa Promotions?
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testing testing ▼
Article Image testing
melissaa melissaa ▼
Article Image what is article?
Home > Account >

I'm unable to create an account, what's wrong?

I'm unable to create an account, what's wrong?

  • If you are unable to register an account, it could be related to the following:
  1. Your details have already been registered.
  2. The incorrect country was selected.
  3. VPN is in use.
  • If you don’t recall registering an account with Betsson, a VPN is not in use and the correct country is being selected, please contact our Customer Support Team. 

I'm unable to create an account, what's wrong?

  • If you are unable to register an account, it could be related to the following:
  1. Your details have already been registered.
  2. The incorrect country was selected.
  3. VPN is in use.
  • If you don’t recall registering an account with Betsson, a VPN is not in use and the correct country is being selected, please contact our Customer Support Team.